FAQ
What do I do if I am unsure on what size to order?
Please email us at Store@hiddenbattlesfoundation.org so we can setup a time to connect with you over the phone and support you however we can!
What types of payment methods do you accept?
All prices are listed in US Dollars. We accept all major credit cards along with many other payments options listed below add to cart.
Shipping FAQ’s
What days do you ship out orders?
We ship orders on business days only and they typically begin tracking within 1-3 business days from when your order is placed.
How can I track my order?
To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received. (Insert tracking box!)
What happens if my order is lost in transit or does not get delivered to me?
We do our best to help in all situations, but we cannot be held liable due to errors committed by USPS or UPS, and/or addresses entered incorrectly at checkout. If a package is undeliverable/unclaimed/damaged/missing, it is the customer’s responsibility to follow up with the shipping service directly. Hidden Battles Foundation is not responsible for lost, unclaimed, damaged, missing and/or undeliverable packages.
Customers can contact USPS and UPS directly regarding an appeal through the below links.
If you need any assistance or additional support, please contact Store@hiddenbattlesfoundation.org
What carrier do you ship for Domestic orders?
We utilize USPS and UPS for orders being delivered within the United States.
USPS
Standard 3-7 Days
Priority 1-5 Days
Track Your Order on USPS.com
UPS
Ground 2-7 Days
2nd Day Air 1-3 Days
Track Your Order on UPS.com
We do not currently ship internationally, but if you have interest in our products outside of the United States please contact us at Store@hiddenbattlesfoundation.org
Do you accept returns?
We would be happy to accept a return on items that are only tried on, not damaged/worn continuously, washed, or not personalized.
Clothing products must be returned within 30 days of purchase.
Do you offer return labels?
We do not provide shipping labels for returns. Please email Store@hiddenbattlesfoundation.org for a code to utilize for free shipping for domestic orders on your new order following a return.
Where do I send back returns?
We recommend shipping via USPS as FedEx and UPS do not ship to PO boxes.
You can mail it back to Post Box Office 283 Pelham New Hampshire 03076
Please be sure to include it in its original packaging along with your order number and reason for the return.
Do you offer store credit on returns?
Currently, we do not offer store credit. Once we receive the return we will process and refund, as well as reach out to confirm everything. We will refund through the payment method you utilized to make the purchase, and this can take up to 10 business days to reflect back on your account.
Can I just exchange an item for the right size if it does not fit?
If you are looking for a new size, we ask that you place a new order as we currently do not offer exchanges due to how we facilitate our inventory.
Shipping and Return Policies
Something not right? Please let us know and we’ll get it fixed as soon as possible. Our customers and the support they receive is of upmost priority to us!
- Hidden Battles Foundation does not currently offer exchanges as we are an extremely small company that does not house limitless inventory. However, we are happy to accept returns and will help with shipping a new size/new order (US only) – please email us at Shop@hiddenbattlesfoundation.org for help with shipping new orders for a size change.
- Returned item(s) must be unworn, unwashed, free of stains, not include personalization’s or signs of wear. All labels and original packaging must be included for returns.
- All items are thoroughly inspected before any action is taken.
- You have 30 days from the date you received your items to make a return.
- Orders part paid on card & gift card will receive refunds to the gift card first.
We do not offer exchanges, in the typical sense of the word, because we have limited inventory as a small and new company. However, we will cover shipping expenses for new size orders if inventory allows you to make this order. Please email us at Store@hiddenbattlesfoundation.org to receive this code.
Hidden Battles Foundation are not responsible for shipping costs associated with returns and/or new orders located outside of the US.
Estimated Shipping Times
Hidden Battles Foundation is volunteer run therefore, items can only be shipped out when volunteers are available. All items are expected to ship out the within a week of the order being placed.
USPS
Standard 3-7 Days
Expedited 1-5 Days
Track Your Order on USPS.com
UPS
Ground 2-7 Days
2-Day Air 1-3 Days
Track Your Order on UPS.com
Track your order on UPS.com
The shipping days are business days only. The guideline above is just an estimated timeline and cannot be guaranteed. Packages can also be delayed in the delivery process or returned to the sender if import tax, customs fee, duty and/or similar costs are not paid. Hidden Battles Foundation are not financially responsible for packages returned to the sender.
Please be advised that some countries may apply an import tax, customs fee, duty and/or similar cost that is not associated with all three companies. Hidden Battles Foundation are not responsible for this fee, nor is it covered by a shipping and handling fee. This will be at the cost of the customer and out of the control of all three companies.
Hidden Battles Foundation are not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. If a package is lost or damaged during shipment the customer is responsible for filing all claims with the mail carrier. Customers can contact USPS and UPS directly regarding an appeal through the below links.